Investor Complaints | Stock Market Data Research | William O'Neil India

Data for the month ending – December 2021

Sr.No.Received fromPending at the end of last monthReceivedResolved*Total Pending#Pending complaints>3monthsAverage Resolution time^ (in days)
1Directly from Investors033001
2SEBI(SCORES)00000n/a
3Other Sources (if any)00000n/a
Grand Total033001
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints

Sr.No.MonthCarried forward from previous monthReceivedResolved*Pending#
1April, 20210000
2May, 20210330
3June, 20210110
4July, 20210110
5August, 20210000
6September, 20210220
7October, 20210110
8November, 20210000
9December, 20210330
Grand Total011110
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints

SNYearCarried forward from previous yearReceivedResolved*Pending#
12019-200110
22020-21011110
32021-22012120
Grand Total024240
*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.

Compliant redressal

  1. Clients can seek clarification to their query and lodge a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on support@marketsmithindia.com. Alternatively, the Investor may call on 080-4680 2222.
  2. A letter may also be written with their query/complaint and posted at the below mentioned address:A4, Technomark Television, 1st Floor, NGEF Industrial Estate, Graphite India Road, Mahadevapura, Bangalore – 560048.
  3. Clients can write to the Investment Adviser at grievances@marketsmithindia.com if the client does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor.
  4. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330.